Career Opportunities

Position Summary

This position supports the work of the Y, a leading nonprofit charitable organization, committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Member Services Supervisor, the Member Service Associate will deliver excellent service to all members, guests, and program participants. As well as responds to members and guests needs, promotes and sells memberships and programs, and maintains cleanliness and organization of the lobby area.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing. We support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

1. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interviews and/or tours prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and to the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. May hand out locker keys and towels; may monitor the locker rooms as required.
7. Assume all other responsibilities as deemed necessary or assigned.

Leadership Competencies

• Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
• Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

Qualifications

Requirements:

• Must be at least 16 years.
• Must be able to work in the evenings and on weekends.
• Ability to relate to diverse groups of people from all social and economic segments of the community.

Education, Training & Work Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Certifications required within 90 days of hire: CPR/AED, and First Aid.
2. Excellent interpersonal and problem-solving skills.
3. Ability to connect with people of diverse backgrounds.
4. Previous customer service, sales or related experience.
5. Basic knowledge of computers.

The YMCA of Topeka is looking for enthusiastic and dedicated individuals to give the lifesaving skills of swim lessons to children on Monday and Wednesday evenings or Saturdays mornings. If you are interested, you can work both sessions, with opportunities for additional private lessons. Experience preferred but training is provided if needed! CPR certification required within 60 days of hire.

Benefits

• Fun, dynamic atmosphere
• Teach youth life-saving skills
• Employee discount on membership
• Flexible schedule

Schedule

• Monday and Wednesday - Evening shifts
• Saturday - Morning shifts

Education

• Some High school or equivalent (Preferred)

Experience

• Customer Service: 1 year (Preferred)

License/Certification

• None

The YMCA of Topeka is currently hiring lifeguards for shifts throughout the day to join our team of safety professionals. Certified lifeguards preferred but we will also train and certify as well! Apply now and secure your summer job. BONUS! No sunscreen needed!

Benefits

• Fun, dynamic atmosphere
• Interact with members of all ages
• Employee discount on membership
• Flexible schedule

Schedule

• Morning, Afternoon, and Evening shifts available
• Weekdays and weekends available

Education

• Some High school or equivalent (Preferred)

Experience

• Customer Service: 1 year (Preferred)

License/Certification

• Lifeguard Training (Preferred)